After you apply · Notices

The Marketplace asked for documents. What now?

A “data matching issue” doesn’t mean you did anything wrong, but ignoring it can cost you your coverage or savings.

Your info goes to Nexus only and is never sold. Not to a call center, not to a list of “partners.”

Usually 90+ days
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Help me with my notice

Your info goes to Nexus only. Never sold. No pitch, no obligation.

Step 1 of 3What you need Coverage type ZIP code

Step 2 of 3About you Full name Household size

Step 3 of 3How we reach you Email Phone

Why we ask: Your ZIP and household size decide which plans and prices you can get. Your phone number and email go to Nexus Benefit Solutions only, to answer this request, and are never sold.

By checking this box, I agree that Nexus Benefit Solutions (and only Nexus Benefit Solutions) may contact me about health insurance at the phone number and email above, including calls and text messages that may use automated technology. Consent is not required to get help or to buy anything. Msg & data rates may apply; frequency varies. Reply STOP to opt out, HELP for help. See our Privacy Policy.

This is a request for help, not an application for coverage. Nexus Benefit Solutions is a private, independent agency and is not affiliated with HealthCare.gov, CMS, the State of Michigan or DIFS. Please don't include medical details in this form.

Short answerAfter you apply or enroll, the Marketplace may ask for documents to verify information like income, citizenship or immigration status, sometimes called a “data matching issue.”^[1] In most cases you have at least 90 days; miss the deadline in your notice and you could lose your coverage or savings.^[1]

What to know

You can still enroll right away if your Eligibility Notice says you can buy a plan.^[1]
The Marketplace won’t end coverage or change savings without advance notice, warning notices and a reminder phone call.^[1]
Special Enrollment Period documents work differently: pick a plan, then send them within 30 days.^[2] See moving and Special Enrollment.

How to send them

Upload in your HealthCare.gov account; it’s the fastest way. Files must be .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff or .bmp, under 10 MB, with no special characters in the file name.^[1]
Mail photocopies, never originals, with the bar code page from your notice, to Health Insurance Marketplace, Attn: Supporting Documentation, 465 Industrial Blvd., London, KY 40750-0001.^[1]
The Marketplace can’t accept documents by email or fax.^[1]

Income mismatches

For income, your estimate is based on the year of coverage and uses MAGI.^[3] See what counts as income. If the Marketplace decides you aren’t eligible after you send documents and you disagree, you generally have 90 days from the Eligibility Notice to appeal.^[4] See Marketplace appeals.

Please don’t send us Social Security numbers or medical details by text or email.

Sources

HealthCare.gov, When the Marketplace needs documents to confirm information from your application. https://www.healthcare.gov/verify-information/
HealthCare.gov, Send documents to confirm a Special Enrollment Period. https://www.healthcare.gov/coverage-outside-open-enrollment/confirm-special-enrollment-period/
HealthCare.gov, What to include as income. https://www.healthcare.gov/income-and-household-information/income/
HealthCare.gov, How to appeal a Marketplace decision: what can I appeal?. https://www.healthcare.gov/marketplace-appeals/

Checked October 16, 2026. 2027 Marketplace plans and final 2027 rates aren’t published yet; we’ll update this page when they are.

Frequently asked questions

What is a data matching issue on HealthCare.gov?

It means information on your application, like income, citizenship or immigration status, needs documents to confirm it.

How long do I have to send documents?

The deadline is in your Eligibility Notice. In most cases you have at least 90 days.

Can I email or fax documents to the Marketplace?

No. Upload them in your HealthCare.gov account or mail photocopies.

Will you sell my information?

No. Your information goes to Nexus Benefit Solutions only and is never sold.

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