Privacy Policy

Introduction

Nexus Benefit Solutions ("we," "our," or "us") is committed to protecting the privacy and security of the personal information entrusted to us by our clients, their employees, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and mailing address
• Employer name and number of employees
• Date of birth, Social Security Number, and dependent information (for benefits enrollment only)
• Employment details such as hire date, salary, and job title (when relevant to benefits eligibility)
• Health plan selections and coverage tier preferences

Automatically Collected Information

• Browser type, IP address, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide benefits consulting services and administer employee benefit plans
• Process benefits enrollments and communicate with insurance carriers on your behalf
• Respond to inquiries and provide customer support
• Send relevant communications about your benefits coverage
• Comply with legal and regulatory obligations
• Improve our website and services

How We Protect Your Information

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Documents uploaded through our Secure File Upload feature are encrypted and stored in secure cloud storage accessible only to authorized Nexus personnel. We regularly review and update our security practices to maintain the confidentiality and integrity of your data.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Insurance carriers and administrators — to process enrollments, claims, and plan administration
• Service providers — third parties who assist us in operating our website and delivering services, bound by confidentiality agreements
• Legal compliance — when required by law, regulation, legal process, or governmental request
• Your employer — aggregate enrollment data and plan participation information (never individual health details)

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications at any time

Cookies and Analytics

Optional Google Analytics measurement is off until you accept it. If accepted, we measure visits and limited interactions on public website pages using paths that exclude query strings and fragments. We do not use this measurement on private client, employee, team, leadership, or advisor portals, and we do not send contact-form contents with analytics events. You may accept, reject, or later change this choice using “Analytics preferences” in the website footer. Rejecting optional analytics does not prevent you from using the website or submitting the contact form.

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Dependent information collected during benefits enrollment is provided by the enrolling parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us: